General Conditions:

The images and information used in the holiday package on our website are for representational purpose only. visit ujjainPvt Ltd. is engaged in the business of organizing travel and holidays and does not control or operate any airline, neither own or control any shipping company, coach or coach company, hotel, transport, restaurant,cab, kitchen caravan or any other facility or service. visitujjain.com shall not be responsible for any delay, improper service provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are visit ujjain pvt. ltd. independent contractors.

All the customers are strongly recommended to check and verify their booking thoroughly once they receive the e-mail confirmation from visit ujjain pvt. ltd. Please contact our travel experts if there is any incorrect or incomplete information, which needs to be altered or changed. In case of any changes or amendments, certain elements of the holiday package are non-refundable. visit ujjainPvt Ltd. cannot be held responsible if inaccuracies are not notified by the passenger within 3 day of sending out the booking confirmation. We request all the customers to review travel warnings, announcements, advisories and prohibitions issued by the relevant authorities and governments prior to confirming their international bookings with visitujjain.com.


By offering travel products for particular destinations, visit ujjain pvt. ltd. does not warrant that travel to such areas is advisable or without risk. visit ujjain pvt. ltd is not liable for damages or losses that may result from travel to such destinations.


All services will be as per those specified / confirmed and paid for as per Service Vouchers. If you avail any service which is not included in the Holiday package or get yourself upgraded, then the payment for the same will have to be cleared by you directly. Please note that, porterage, tips, gratuities, room service, laundry, excess baggage charge, alcoholic beverages and soft drinks, paid toilets etc. are not included unless specifically mentioned as included.

The Booking:



Your contract is with visit ujjain pvt. ltd. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.




Bhasma Aarti permission is provided by Ujjain administration you can register online at shreemahakaleshwar.com or you can get it offline from Mahakaleshwar Temple with valid ID and photos will be taken at the counter.

Offers:






If you are using an offer while making the booking, then the same will be subject to terms and conditions of the offer. Offers cannot be clubbed with any other offer on visitujjain.com. visit ujjain pvt. ltd. has the right to amend/withdraw an offer at any time without prior intimation. In case of any dispute, decision of visit ujjain pvt. ltd. will be final and binding.


Cancellations:



If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received by visit ujjain pvt. ltd. As this incurs administrative cost and retention charges by hotel and cab, the cancellation charges will apply on the following scale:


CANCELLATION POLICY





1. Between 15 to 10 days of departure date: 90% refund
2.Between 9 to 7 days of departure date: 50 % refund
3.Between 7 to 4 days of departure date: 25% refund
4. No amount will be refund before 3 days of departure date


Liability




The company does not own or control hotels, coach or other facilities mentioned in the tour. As an operator of the package tour therefore, we cannot be held liable. Where there has been no fault on the part of the company, supplier or agents. Where the failures in performance of the contract are attributable to the customer. Where the failures are attributable to a third party not connected with the provision of the holiday and is unforeseeable or unavoidable.


Where the failures are due to unusual and unforeseeable circumstances beyond your control. Where the failures are due to an event which you or your supplier even with all due care could not foresee or foretell. All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants’ safety, comfort & general well being. We do take all reasonable steps in ensuring that the organization maintains standards and provide a service that is acceptable to the passengers. The information within this website has been compiled with all reasonable care and is correct to the best knowledge of the company and is published in good faith. The taxes mentioned in the holiday packages are subject to revision in case of any change.

Complaints




We do our best to give passengers travelling on any of our holidays, an enjoyable and trouble free vacation but occasionally plans go wrong. Should you have any complaint, please inform your tour manager (at the same time), who will do everything possible to resolve the matter immediately. If the situation is not resolved to your satisfaction, then you must notify the company within 28 days of the tour ending in writing. If you do not write to us within this time, this will affect the investigation and outcome of the complaint. Any disputes between clients and visit ujjain pvt. ltd. Shall be governed by Jurisdiction on India.


Passports & Visas




To travel to India from overseas countries except for the citizen of Nepal & Bhutan, one needs a 06 months valid passport and a valid Visa. And processing of Passport and Visa are not included in the tour cost.


Early Check-in / Late Check -out




Please note that standard check-in / Checkout time in most hotels is 1200 Hrs. (IST). Therefore cost of early check-in or Late check-out is not included in the tour cost. We can always make a request for early check-in or late checkout if required but we do not guarantee that, that entirely depend upon the policy of the hotel, time of the year and availability of the room.


Extra Uses of our Vehicle




Please note that cost of the vehicle (car / coaches with the driver) does not include extra usage of vehicle like after transfer or after sightseeing until or unless it is mentioned in the itinerary. Rights to amend the itinerary if required Tour once commenced will strictly go as per the itinerary finalized. In case of events and circumstances beyond our control, we reserve the right to change all or parts of the contents of the itinerary for safety and well being of our esteemed passengers.


Surcharge




The Price of your travel arrangement is subject to surcharges in case of sudden hike in fuel prices, schedule airfare and any taxes levied by the government. Even in this case, we will try to absorb an amount of 2%, amount exceeding over 2% will be surcharged.


Additional Cost:




The passenger shall pay the expenses incurred when he/she requests for a personal accompaniment/tour guide service for purposes like guided shopping, extended city tour, etc. All personal extras such as laundry, room service, alcohol, minibar, telephone bills, pre-paid or post-paid SIM cards etc. will be on direct payment basis by the traveller to the service provider and Musafir.com will not be liable for the same at any point of time.


Cost arising from a passenger’s illness and injury, the return of lost baggage, articles/valuables left behind owing to personal negligence as well as changes incurred by independent activity will be borne by the passenger. Passenger will be charged extra for any upgrade in local accommodation or other services. Additional cost may need to be incurred by the passenger, if he/she wishes to change a meal plan voluntarily from the plan mentioned in the holiday package.


Our Liability




visit ujjain pvt. ltd accepts the liability for those arrangements for your holiday, which are wholly within our control and therefore, accept liability to clients for the negligence of our employees. However, we would like to draw attention to the following circumstances, which fall outside our direct control or where for some reason we are not prepared to accept liability. The Company shall, in no circumstances whatsoever be liable to the client or any person travelling with him or her for: Any death, personal injury, sickness accidents, loss delay, discomfort, increased expenses, consequential loss and / or damage or theft howsoever caused; Any act, omission, default of any independent contractor or other person or by any servant or agents employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person travelling with him howsoever caused.


visit ujjain pvt. ltd are unable to take liability for commercial arrangements out of our control such as natural disasters, industrial disputes, reason of threat or war, riots, civil strife, terrorist activities, technical problems to the transport, extreme weather conditions, closure of the airports and sea ports and similar event out of our control, or are due to unusual and unforeseeable circumstances beyond our control.
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